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Shipping Policy for UpSkyImages

Effective Date: September 9, 2025

At UpSkyImages, a registered DBA of Auspico Management, LLC, we specialize in professional drone photography, delivering high-quality framed prints directly to our clients. This Shipping Policy outlines the procedures and conditions for shipping your order, ensuring a seamless experience from aerial capture to delivery. By placing an order through our website, you agree to the terms outlined below.

1. Order Processing and Fulfillment

  • Order Confirmation: Upon submission of your order via our website (including name, phone number, address, frame selection, and optional rush order preference), you will receive a confirmation email with your order details and estimated delivery timeline.

  • Production Process: Each order involves custom drone photography by a Part 107 licensed pilot, followed by professional editing and production of your framed print. We partner with trusted third-party providers (e.g., Level Frames) to print, frame, and ship your order directly to your specified address.

  • Processing Time: Standard orders require 3–5 business days for photography (subject to weather and FAA compliance) and 2–4 business days for printing and framing. Rush orders reduce photography and production time to 1–2 business days, where feasible.

2. Shipping Methods and Costs

  • Shipping Method: All framed prints are shipped via reputable carriers (e.g., USPS, FedEx, or UPS) selected by our third-party fulfillment partner to ensure safe and timely delivery. Tracking information will be provided via email upon shipment.

  • Shipping Costs: Shipping fees are included in the total order price displayed at checkout (e.g., $300–$600 for an 11x17 framed print, as outlined in our pricing). Costs vary based on destination, frame size, and carrier rates, typically ranging from $15–$30 for domestic shipments.

  • Rush Orders: Selecting the rush order option (additional $50) prioritizes photography, production, and expedited shipping, reducing total delivery time.

3. Delivery Timelines

  • Standard Delivery: Orders are typically delivered within 7–14 business days from payment approval, accounting for photography, production, and shipping. Delivery times may vary based on location, weather conditions affecting drone flights, or carrier delays.

  • Rush Delivery: Rush orders are prioritized for delivery within 3–5 business days, subject to weather and operational constraints. UpSkyImages will make reasonable efforts to meet expedited timelines but cannot guarantee delivery dates due to external factors.

  • International Shipping: At this time, UpSkyImages ships only within the United States. Contact us at info@upskyimages.com for inquiries about international orders.

4. Shipping Destinations

  • Domestic Shipping: We ship to all 50 U.S. states, including Alaska and Hawaii, to the address provided during the order process. Please ensure the accuracy of your shipping address, as UpSkyImages is not responsible for delays or losses due to incorrect address information.

  • Address Verification: The property address provided for drone photography may differ from the shipping address for the framed print. Both must be clearly specified in the order form to avoid delays.

5. Order Tracking and Communication

  • Tracking Information: Once your framed print is shipped, you will receive an email with a tracking number and carrier details. You can monitor your order’s progress directly with the carrier.

  • Work Order Notification: Upon payment approval, UpSkyImages receives an automated work order email containing your name, phone number, address, frame selection, and rush order status. We will contact you if additional information is needed to schedule the drone photography.

6. Damages, Losses, and Returns

  • Damaged or Defective Items: If your framed print arrives damaged or defective, please contact us at admin@upskyimages.com within 7 days of delivery with photos of the issue. We will coordinate with our fulfillment partner to provide a replacement or refund, at our discretion.

  • Lost Shipments: If a shipment is lost by the carrier, contact us immediately. We will work with the carrier to resolve the issue and, if necessary, arrange a replacement.

  • Returns: Due to the custom nature of our drone photography and framed prints, returns are not accepted unless the product is damaged or defective. All sales are final upon completion of the drone photography.

7. Weather and Operational Considerations

  • Drone Flight Conditions: As a Part 107 licensed drone operation, UpSkyImages adheres to Federal Aviation Administration (FAA) regulations. Weather conditions (e.g., high winds, rain) or airspace restrictions may delay photography. We will communicate any delays promptly and reschedule as needed.

  • Rush Order Limitations: Rush orders are subject to weather and regulatory constraints. If delays occur, we will prioritize your order and provide updates.

8. Contact Information

For questions about your order or this Shipping Policy, please contact us:

9. Policy Updates

UpSkyImages reserves the right to update this Shipping Policy at any time. Changes will be posted on our website, and the effective date will be updated accordingly. Please review this policy before placing an order.

Thank you for choosing UpSkyImages for your professional drone photography and framed prints. We are committed to delivering exceptional quality and service.

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